Refund Policy

Last updated: June 30, 2026

At Nest & Desk, we want you to be happy with your order. If you are not satisfied with your purchase, please read our refund and return policy below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or lightly handled, with all original parts and packaging included.

To start a return, please contact us at:

[your business email]

Please include your order number and the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping method, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

If approved, we will offer a replacement, refund, or another suitable solution.

Refunds

Once we receive and inspect your return, we will let you know if the refund is approved.

If approved, your refund will be processed back to your original payment method. Please remember that it may take several business days for your bank or payment provider to process the refund.

Non-Returnable Items

We cannot accept returns for:

Items that have been heavily used or damaged after delivery

Items missing original parts or packaging

Items returned without contacting us first

Orders with incorrect shipping information provided by the customer

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it.

EU/EEA Customers

If you are located in the EU or EEA, this policy does not limit your statutory consumer rights, including your right to withdraw from certain online purchases within 14 days.

Contact Us

If you have any questions about returns or refunds, contact us at:

Nest & Desk
Email: cozydeskspace@gmail.com